Service and Installation Manager in Montreal at Global Partner Solutions

Date Posted: 4/23/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Montreal
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/23/2021

Job Description

Service and Installation Manager

Position Overview

As the Service and Installation Manager you will work closely in partnership with the General Manager at your location and the rest of the inter-company team while running the day-to-day service and installation department. The Service and Installation Manager ensures the overall success of the location’s scheduling and customer satisfaction while fulfilling other responsibilities of the Service and Installation Manager.

Responsibilities Overview

Below is either carried out by the Service and Installation Manager, overseen by the Service and Installation Manager, or delegated to a member of the team the Service and Installation Manager is responsible for.  This position is responsible for the management of the department along with the internal employees that work in it and assist with the management of the technical staff that work on the road.

  • Daily management and participation in customer service, dispatching/schedule management for technical staff and service/installation internal staff.
  • Works closely with and assists in the management of the technicians.  Understands availability, their individual capabilities, use of their full potential and ensuring use of capabilities is achieved.
  • Manages, coaches and directs the internal service/installation employees in their day-to-day activities relating to department mandates and work to be completed. 
  • Prepares and manages service quotes and their cycle.  Reviews all work orders prior to invoicing taking place to look for prompt return on back orders and additional opportunities to propose to the client based on the recommendations of the technicians.
  • Liaise with vendors for the purpose of preparing quotations, purchasing parts/materials for quoted jobs and claims with vendors related to the return or credit of defective parts/materials.
  • Inside sales and service quotations/sales coordination with respect to upcoming jobs.
  • Works in partnership with the General Manager in relation to recruitment and retention for the location in the service and installation department and ensures the management and success of the technical and service/ install departments completed employee tasks to meet targets and best outcomes.

Qualifications

  • You have on the job experience and/or an educational background in customer service, construction/trade service and installation coordination, construction/trade business management, construction management or construction/trade coordination.
  • You must have 3-5 years prior management experience of more than 10 direct reports in any management position you have held in successive years with one employer.
  • You have strong face to face, email and telephone communication skills with internal and external customers.
  • Experience working in an office with outside skilled trades or a related working environment with inside employees and outside employees is mandatory.
  • Experienced in managing and maintaining client accounts.
  • Experienced in managing and ensuring the retention and success of employees.
  • Experience and knowledge in scheduling, quoting and inside sales.
  • Excellent organizational skills.
  • Proficient in Word, Excel and Outlook.
  • Capable of learning how to use various in-house software programs used company wide.