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Maintenance Mechanic - 2nd Shift in Fontana, CA at Global Partner Solutions

Date Posted: 12/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Fontana, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Maintenance Mechanic

2nd Shift - 1 PM - 9:30 PM, 30-minute lunch

Expected 12-month duration

Under general direction, is responsible for positive customer relationships and customer satisfaction. Primary activities are related to contract review, order processing, customer relations and sales support. Insures accuracy of orders and on time delivery. Responsible for maintenance of customer order files, relationship with each customer, internal communications between sales, purchasing, planning, engineering, metallurgy, and operations. 

Duties and responsibilities include (but are not limited to and may be changed, contracted or expanded at any time) the following: 

• Develop and maintain positive customer relations. Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer, and on an internal level 
• Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders. Work through OTD and customer scorecards to achieve optimum rating 
• Processes customer purchase order and reviews quote for accuracy to insure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, delivery of contract review to engineering and planning, generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element) 
• Must maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, basic understanding of drawings, prints, and customer specifications is required 
• Must possess exceptional computer skills, especially in Excel, Word, and ability to learn ERP systems. A working acquaintance with MRP, purchasing, and fulfillment software is preferred 
• Pursues open non-conforming submittals for disposition with customer. 
• Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures 
• Ability to maintain export licensing with international customers. Understanding of product both import/export and working with customs brokers 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Associates degree or equivalent preferred; two to five years related experience and/or training; or equivalent combination of education and experience. Experience with metal alloys and/or aerospace is highly preferred. 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Employee will need to provide metatarsal boots/shoes.